The City’s strategy for providing services to the community focuses on making transactions convenient and easy for the public, and more efficient for City staff by reducing the time and cost of managing requests.
The City’s website navigation is designed for a user-friendly experience by offering several ways to find the same information. Homepage graphics provide one-click access to the most frequently visited topics on the website, as determined by research conducted prior to designing the site. The “I Want To…” menu provides a quicker way for the public to find the most frequently requested information. There is also a dynamic and searchable set of Frequently Asked Questions (FAQs) by topic and department.
Simple and easy to use, online forms are designed for residents to submit inquiries, ask questions or report issues at their convenience. An inquiry is immediately assigned to the appropriate service area so staff can address the issue faster. The forms make it easy for staff members to address questions from the public more efficiently by collecting all the necessary information related to an inquiry and reducing the need for follow-up.
The City currently offers several services that can be conducted online, such as eUtilityBilling for water and sewer customers, ePermits for building permits and eConnect for Parks and Recreation program registration. Online services will continue to grow as technology and funding allows.